Itemized billing request ignored!!!

I have requested itemised billing statements from MTN several times via phone calls for over 4weeks now!! and to no avail. My number is *** These statements cost R24 per month requested which I don't mind paying. It's been a endless hours of time wasted on trying to obtain these elusive statements. References number after reference number. My current reference number is 1-***. This week I was assured that they would be in my inbox in 2-24 hours as I need them urgently. I have been greatly inconvenienced by the lack of service. Your callcenter agents are in consistent with their answers, more product knowledge training is required!!! I want this to be resolved ASAP

Regards Remofilwe Tshuma