1 reviews | Active since Nov 2013
itemized billing poor service
about a month ago i registered for itemized billing with mtn,and i requested the previous 2 months itemized bills about 5 times via your 808 call center.<br> each time i was promised the itemized billing would be sent to me within 24 hours,still to date nothing has been sent to me.<br> on one of the occasions the operator even told me that they would have to charge me extra for those itemized bills because its before the date i subscribed for the service.<br> please get back to me i need my itemized billing for July and august of 2015,i am considering cancelling this contract and porting over to telkom mobile as soon as the contract ends due to the poor service i have been receiving.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Due to the itemized billing service not added before on the account the account will be billed R21.50 to pull this information from the network. However we have override the charges for you.
The itemized billing reports will be send to you before closing of business day.
Note that early termination fee will apply if you wish to cancel the contracts before expire date.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Due to the itemized billing service not added before on the account the account will be billed R21.50 to pull this information from the network. However we have override the charges for you.
The itemized billing reports will be send to you before closing of business day.
Note that early termination fee will apply if you wish to cancel the contracts before expire date.
Kind Regards,
Alice van der Merwe
***
Best regards,