SA
Shaun A
1 reviews | Active since Mar 2012
03 Mar 2016, 12:44
Itemized Billing not received yet I get invioced.
I have been paying my itemized billing since December 2015 and I have been trying to get my itemized bill sent to me. This has been escalated however it has yet to be resolved. I was also promised last month when I enquired about it that I won't be charged the ad-hoc itemized billing fee, but yet they charge me. I have called numerous times and when I ask to speak to a supervisor, they tell me he/she is in a meeting or the call gets dropped. I'm just so frustrated, I just wanted my itemized billing. A service that I have been paying for and still not getting it. Help!
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Replies (1)
MTN South Africa's replyOfficial
04 Mar 2016, 16:09Hello Twiggstar,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Itemised bill has been sent to you. Please note that itemised bill has been added to your services and you should be able to receive it via email monthly as previously it was added when you request for it and thereafter deactivated hence the charges reflect on your invoice.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Itemised bill has been sent to you. Please note that itemised bill has been added to your services and you should be able to receive it via email monthly as previously it was added when you request for it and thereafter deactivated hence the charges reflect on your invoice.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply04 Mar 2016, 16:09
Official
Hello Twiggstar,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Itemised bill has been sent to you. Please note that itemised bill has been added to your services and you should be able to receive it via email monthly as previously it was added when you request for it and thereafter deactivated hence the charges reflect on your invoice.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Itemised bill has been sent to you. Please note that itemised bill has been added to your services and you should be able to receive it via email monthly as previously it was added when you request for it and thereafter deactivated hence the charges reflect on your invoice.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***