JT
Jonathan T
1 reviews | Active since Jun 2015
21 Oct 2015, 11:49
Itemized Billing not available
I have been paying for itemised billing from July 2015 and have only received my first itemized breakdown this month (October). I have now emailed twice and phoned 3 times to try and get the outstanding breakdowns and get the same response each time which is , the bill will be sent shortly. I have still not received the bills I have been charged for...
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MTN South Africa's replyOfficial
21 Oct 2015, 13:01Hello jthurlow,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Please note that we sent you the Itemised Billing from the 13/07/2015 to 13/09/2015, we have also escalated this matter to our System Support to make sure that you receive your Itemised Billing on the email address updated on this post.
We would like to assure you that it is not our intention to displease you and wish to continue improving our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Please note that we sent you the Itemised Billing from the 13/07/2015 to 13/09/2015, we have also escalated this matter to our System Support to make sure that you receive your Itemised Billing on the email address updated on this post.
We would like to assure you that it is not our intention to displease you and wish to continue improving our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply21 Oct 2015, 13:01
Official
Hello jthurlow,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Please note that we sent you the Itemised Billing from the 13/07/2015 to 13/09/2015, we have also escalated this matter to our System Support to make sure that you receive your Itemised Billing on the email address updated on this post.
We would like to assure you that it is not our intention to displease you and wish to continue improving our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
Please note that we sent you the Itemised Billing from the 13/07/2015 to 13/09/2015, we have also escalated this matter to our System Support to make sure that you receive your Itemised Billing on the email address updated on this post.
We would like to assure you that it is not our intention to displease you and wish to continue improving our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,