MB
Marilize B
1 reviews | Active since Jul 2018
07 Jun 2019, 14:31
ITEMIZED BILLING - GONE W.R.O..N.G
HOW DIFFICULT CAN IT BE TO EMAIL THE CORRECT ITEMIZED BILLING.... ? I HAVE ASKED NUMEROUS TIMES, PHONED NUMEROUS TIMES, EVERYTIME ITS LIKE THEY ARE PLAYING PING PONG, I CHOOSE THIS DATES.... AND NOT WHAT I HAVE ASKED. mESSAGE TO CUSTOMER CARE: Hi There. Please email the PrePaid ********** 649 records, of calls, and text messages, internet of 30 March - 2 April 2019 I have asked numerous times, but received the wrong details.
STILL WRONG ITEMIZED BILLING... THEN: Thembisile Sithole Presley Tempies 173 Supervisor Escalations ********** Mazibuko
AND STILL NOT WHAT I HAVE ASKED!
(case # 325365 ) - THIS HELP NOTHING
I NEED THE ITEMIZED BILLING FOR MARCH 2019 AND APRIL 2019 MAYBE THIS SOUNDS EASIER....
BONGANI ZAKWE
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
10 Jun 2019, 14:29Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply10 Jun 2019, 14:29
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's replyOfficial
11 Jun 2019, 09:19Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with a valid MTN account, cell phone or ID number so that we may be able to access your account and assist you accordingly.
We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with a valid MTN account, cell phone or ID number so that we may be able to access your account and assist you accordingly.
We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply11 Jun 2019, 09:19
Official
Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with a valid MTN account, cell phone or ID number so that we may be able to access your account and assist you accordingly.
We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with a valid MTN account, cell phone or ID number so that we may be able to access your account and assist you accordingly.
We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,