Itemized Billing and URL - *** [#***

After several attempts to contact MTN and visiting their retail stores, I visited MTN 26 June 2015. The purpose of my visit was to enquiry on my account and to cancel my contract. I met with Neo and Nomsa. During this session they agreed to e-mail me an Itemised Billing on 26 June 2015 and URL Report on Monday, 29 June 2015 for February 2015 to date. Later after I have left I received a voice message from Nomsa on a private number on my mobile. The message was that MTN does not have my correct e-mail addresses to send me the requested reports and that I must contact MTN customer service to request for the reports. They verified that my e-mail addresses are correct on their system during my meeting with them. I also requested their full names but was told that I will get it when they send me the e-mails. Getting through to MTN customer service remains a challenge and visiting their offices also seems to be a fruitless exercise. I have an exorbitant account with MTN for a R129 per month contract which they cannot justify. They keep on debiting my bank account this big amount which bounces each month, affecting my credit rating negatively. Feeling frustrated and helpless...