1 reviews | Active since Oct 2016

07 Oct 2016, 14:35

Itemized Billing

<p>Good day, </p> <p> </p> <p>I have logged 5 requested for itemized billing and still haven't received any of the invioces. I requested on email, contact centre and on the website. The lady even confirmed she is sending it through and I haven't even received it. Went to the store in Cresta and they said they cannot helo me and I need to phone again. Poor service. </p> <p> </p> <p>NO RESPONSE. </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply08 Oct 2016, 09:51
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that the service has only been loaded onto profile now of which this information will only be sent once bill cycle closes .

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

Best regards,

's update12 Oct 2016, 11:33
Reviewer Update

Hi Kevin,

I'm still waiting July, August and September's itemized billing. Can you please assit? The reference number for: REQ ********** .

Thanks,

Michelle