Itemised billing still not removed

Dear MTN,<br> <br> I have phoned and phoned to have itemised billing removed from my monthly fees a while back. Yet I still had it deducted.<br> <br> I have since upgraded to a new contract where I specifically went in to the shop to do the upgrade to ensure that itemised billing is also removed. I was ensured I have no extra's on the account anymore, but I have yet again received a bill with that deducted. Could someone please help me resolve this issue?<br> <br> Secondly, I bought a screen protector for the Sony Z3 I bought which was app**** by the salesperson which started peeling within 3 days after the upgrade. This is not acceptable.<br> <br> I hope to hear from you soon.