Itemised billing requested, no response

I logged a complaint on the 28th of october 2015 which is still not resolved. A person called nompumelelo responded and said it was escalated to Accounts department.<br> <br> I requested Itemised Billings on the 26th of October 2015 for the months of April, May & August to which none have been provided for the number ***. My ref no is ***5. I needed these documents by the end of last month so you can only imagine how furious i am now at the service i'm getting. Such a big company with such poor service shouldnt be operational. This is not my first complaint. <br> <br> By the way, I'm not asking for the Value Added Service to be added to my account, I'm looking for once off Itemised Billings for the month forementioned.<br> <br> I have been to branches and also gotten no assistance to date. I don't know how whose butt i must kiss to get assistance for something that i will pay for.<br> <br>