TC
Tracelee C
1 reviews | Active since Aug 2017
19 Feb 2019, 09:36
Itemised billing request
I have been requesting for my itemised billing for the 1st of Feb 2019 for ********** but nothing has been sent .I spoke to a consultant and she said to me it was sent. I received a statement on the 16th and when I try to open the itemised billing error received "sotry you are currently not subscribed to itemised billing".The previous consultant informed me that I will be charged 18r then I told him its fine. Till today I have not received it
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Replies (4)
MTN South Africa's replyOfficial
19 Feb 2019, 13:46Good day Tracelee
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I tried calling you on ***, unfortunately there was no answer.
Please can you provide me with the number that you need the itemized billing for. When replying please select private reply, when public reply is selected the number is blocked on Hello Peter.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I tried calling you on ***, unfortunately there was no answer.
Please can you provide me with the number that you need the itemized billing for. When replying please select private reply, when public reply is selected the number is blocked on Hello Peter.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply19 Feb 2019, 13:46
Official
Good day Tracelee
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I tried calling you on ***, unfortunately there was no answer.
Please can you provide me with the number that you need the itemized billing for. When replying please select private reply, when public reply is selected the number is blocked on Hello Peter.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I tried calling you on ***, unfortunately there was no answer.
Please can you provide me with the number that you need the itemized billing for. When replying please select private reply, when public reply is selected the number is blocked on Hello Peter.
Warm regards, Jessica John Complaints Management Team
Best regards,
TC
Tracelee C's updateReviewer Update
19 Feb 2019, 15:16You can contact me now ,I was in a meeting. I want the itemised billing for the 1st of Feb 2019 for my number ***
TC
Tracelee C's update19 Feb 2019, 15:16
Reviewer Update
You can contact me now ,I was in a meeting. I want the itemised billing for the 1st of Feb 2019 for my number ***
MTN South Africa's replyOfficial
20 Feb 2019, 14:43 Good day Tracelee
Thank you for the details. I have escalated your requested to the billing department and have asked for them to send the itemized billing for *** to ***.
Warm regards, Jessica John Complaints Management Team
Thank you for the details. I have escalated your requested to the billing department and have asked for them to send the itemized billing for *** to ***.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply20 Feb 2019, 14:43
Official
Good day Tracelee
Thank you for the details. I have escalated your requested to the billing department and have asked for them to send the itemized billing for *** to ***.
Warm regards, Jessica John Complaints Management Team
Thank you for the details. I have escalated your requested to the billing department and have asked for them to send the itemized billing for *** to ***.
Warm regards, Jessica John Complaints Management Team
Best regards,
TC
Tracelee C's updateReviewer Update
21 Feb 2019, 22:19I am still waiting for my itemised billing for ********** for the 1st of Feb 2019.
TC
Tracelee C's update21 Feb 2019, 22:19
Reviewer Update
I am still waiting for my itemised billing for ********** for the 1st of Feb 2019.