1 reviews | Active since Jan 2012
Itemised billing paid for but no longer delivered
I am paying monthly for itemised billing from MTN on my cellphone contract, however they have now decided to stop emailing me the bill, and instead send me a link requiring that I use up data (purchased either from MTN or another supplier) in order to download my bills. Effectively this means that MTN are not even delivering my itemised statement any more - forcing me to do the work and spend the money to retrieve my records. <br> I do not want paper statements as this is not environmentally friendly nor is the postal service reliable. I want to be able to store my previous billing statements in my email and not have to go online to download things. I have raised this with MTN and was told the only alternative is paper statements - this appears to be a cost-cutting exercise from MTN yet I am still PAYING for the itemised billing! Overseas a customer can get free access to their phone user records online without paying a cent (e.g. in the UK).
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Relevant Department for urgent attention. They will investigate and feedback to you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Relevant Department for urgent attention. They will investigate and feedback to you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
