Itemised Billing Delay Once Again
<p>I have asked MTN for itemised billing, but it seems like this simple issue cannot be resolved. Can I get legacy itemised billing for November and December 2016, as well as itemised billing for April and May 2017, and every month going forward. Simple request, please can we get this resolved. </p>
Dear Ridwaan,
Thank you for your post.
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per reference ***.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem Jnr Loots
MTN Complaints Management team.
Best regards,
Dear Ridwaan,
Thank you for your post.
We would like to sincerely apologize for the inconvenience caused, please note that your requests have been met as per reference ***.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem Jnr Loots
MTN Complaints Management team.
Best regards,
Hello,
No, my request has not been met and I have not received the itemised billing. Although it did take MTN an unacceptably long time to respond, there is still no joy.
Hello,
No, my request has not been met and I have not received the itemised billing. Although it did take MTN an unacceptably long time to respond, there is still no joy.