RE
Ridwaan E
1 reviews | Active since Feb 2011
13 Apr 2017, 11:06
Itemised Billing Delay
<p>I have been waiting weeks for itemised billing. Every time I call, I get told to just wait. Can I just get the itemised billing as I requested.</p>
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
13 Apr 2017, 21:59Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that we have requested our billing support team to assist with resending the itemised billing to ***, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***8
Best regards,
MTN South Africa's reply13 Apr 2017, 21:59
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that we have requested our billing support team to assist with resending the itemised billing to ***, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***8
Best regards,
RE
Ridwaan E's updateReviewer Update
18 Apr 2017, 15:21Despite the promise to make contact, I have not heard from anyone. This experience just gets worse and worse, no communication from a communication company/
RE
Ridwaan E's update18 Apr 2017, 15:21
Reviewer Update
Despite the promise to make contact, I have not heard from anyone. This experience just gets worse and worse, no communication from a communication company/