Itemised billing

Message: Ref no: ***. I first logged a call on 13 April 2021 at 17:38 to be sent my itemized billing for April, as i do not have the service activated on my account. To date i have not received the document. When i made the follow up, i found out the email address i provided was spelled incorrectly, then i corrected the email, no itemized billing received even though i made the correction. Then i made several follow ups and provided alternative email address and no itemized billing sent to date. Whenever i called, I'm told my matter is being escalated. My really frustrated with MTN.