IS
Isak S

1 reviews | Active since Feb 2015

11 Feb 2015, 19:58

Itemis billing statement

My husband has used his private cell phone for his work, and then normally we hand the Mtn statement with all the number that he dial for her work on there so that they can refund him. Since Jan 2015 we try to get an itemise billing statement with the number that was dialled from Mtn all the they send us all the time is the amount that we own them. There is telephone call made to the 808 nr and email's but up today we didn't receive the statement that we ask for. We have also register online to get the statements but when you go in to the website a pop up appears, no available No Mtn have send us a FINAL NOTICE FOR PAYMENT OF OUTSTANDING DEBT AND NOTICE OF CANCELLATION OF SUBSCRIBER CONTRACT. But if they just send as a statement we can pay them the amount that we own them. I have all the proof of the emails.You can contact me on *** or my wife on *** as my 083 number is not working.<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Feb 2015, 13:46
Official
Hello abas320,

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I have been trying to call you and your wife and there is no response on your side. I need the details of the number in question.

Regards
Lungi Kunene
REQ:***

Best regards,