Item under guarantee not being replaced
<p>Item, Mobicel Tablet, was booked in for repairs, not charging. I was told between 5 to 10 working days for repair or replacement. After not receiving any feedback from MTN, I decided to phone the center and I was informed that tablet is going to be swopped out, cant repair and still under guarantee, as the tablet is on a 24month contract.</p> <p> </p> <p>Today, 2016/11/23, I again went to the MTN store in V&A Waterfront to enquire about the tablet, as this is now 12 working days already. I was told that still no replacement, awaiting stock. My options were, give me something else or cancle the contract. This in not acceptable for me.</p> <p> </p> <p>Correspondance from MTN during the 12 working days thus far, 0.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
And so I got a call on Friday, 2016/11/25, tablwt will be swopped out and I can collect directly from service centre.
On 2016/11/18, I went to service centre. Now they cant trace the replacement. fault on my side, did not bring papers with. but how can they phone me on my cellphone and now they cant trace repair on contact and contract numbers?
And so I got a call on Friday, 2016/11/25, tablwt will be swopped out and I can collect directly from service centre.
On 2016/11/18, I went to service centre. Now they cant trace the replacement. fault on my side, did not bring papers with. but how can they phone me on my cellphone and now they cant trace repair on contact and contract numbers?