LW
Lucinda W
1 reviews | Active since Oct 2010
14 Jan 2019, 14:03
ITC update
I had contract with MTN paid it up, took weeks of fighting to get a paid up letter, almost 3 months down the line and my profile has not been updated. The service sucks
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
15 Jan 2019, 09:30Good day Lucinda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent it to our Legal department to advise. I tried to call you, but you were not available. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent it to our Legal department to advise. I tried to call you, but you were not available. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply15 Jan 2019, 09:30
Official
Good day Lucinda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent it to our Legal department to advise. I tried to call you, but you were not available. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We have sent it to our Legal department to advise. I tried to call you, but you were not available. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's replyOfficial
15 Jan 2019, 15:22Good day
Please note I tried to reach out to you on the number provided on the post, but the call was cut. We need to confirm some information you have provided in order for us to assist fully.
Warm regards,Mazwi ZumaComplaints Analyst
Please note I tried to reach out to you on the number provided on the post, but the call was cut. We need to confirm some information you have provided in order for us to assist fully.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply15 Jan 2019, 15:22
Official
Good day
Please note I tried to reach out to you on the number provided on the post, but the call was cut. We need to confirm some information you have provided in order for us to assist fully.
Warm regards,Mazwi ZumaComplaints Analyst
Please note I tried to reach out to you on the number provided on the post, but the call was cut. We need to confirm some information you have provided in order for us to assist fully.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
LW
Lucinda W's updateReviewer Update
15 Jan 2019, 15:25Hi
Can you please call me on ***
ID number ***
Email address: ***
I work in a call centre if you can call me @ 4h30 please
LW
Lucinda W's update15 Jan 2019, 15:25
Reviewer Update
Hi
Can you please call me on ***
ID number ***
Email address: ***
I work in a call centre if you can call me @ 4h30 please
MTN South Africa's replyOfficial
16 Jan 2019, 11:14Good day
Please note we have logged the matter with our legal department for the ITC listing.
Your reference in this regards ***
We will provide further feedback in due cause.
Warm regards,Mazwi ZumaComplaints Analyst
Please note we have logged the matter with our legal department for the ITC listing.
Your reference in this regards ***
We will provide further feedback in due cause.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply16 Jan 2019, 11:14
Official
Good day
Please note we have logged the matter with our legal department for the ITC listing.
Your reference in this regards ***
We will provide further feedback in due cause.
Warm regards,Mazwi ZumaComplaints Analyst
Please note we have logged the matter with our legal department for the ITC listing.
Your reference in this regards ***
We will provide further feedback in due cause.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,