GS
Gugu S
1 reviews | Active since Feb 2016
04 Dec 2018, 14:16
ITC update
An email was sent to the customer care department to enquire as to when my credit profile will be updated as the account was paid up on the 2nd November 2018. Feedback was provided on the 1st Dec 2018 that the legal department would contact me, to date there has been no contact.
Another email was sent to get feedback and Zanele advised that account has been purged. however this does not answer the question asked. Her response was not detailed. contacted the call center and was told that their are no notes on the system
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Dec 2018, 16:28Thank you for your post.
We sincere apologized for any inconvenience incurred.
The complaint has been sent to the legal department to intervene. We have requested that the legal team send a request to the debt collectors to close the file and to clear your name from the ITC list and to update the credit profile, this can take up to +- 21 working days to be cleared.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
The complaint has been sent to the legal department to intervene. We have requested that the legal team send a request to the debt collectors to close the file and to clear your name from the ITC list and to update the credit profile, this can take up to +- 21 working days to be cleared.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply04 Dec 2018, 16:28
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The complaint has been sent to the legal department to intervene. We have requested that the legal team send a request to the debt collectors to close the file and to clear your name from the ITC list and to update the credit profile, this can take up to +- 21 working days to be cleared.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
The complaint has been sent to the legal department to intervene. We have requested that the legal team send a request to the debt collectors to close the file and to clear your name from the ITC list and to update the credit profile, this can take up to +- 21 working days to be cleared.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,