ITC Reference Number refused due to Xenophobia.

Item: MTN South Africa
Rating: 1
Author: Rukudzo T

My cellphone was ****** and I have been trying to get an ITC reference number in order to blacklist the phone and claim from insurance. The call center refuses to provide me with one based on the fact that I am a foreign national and I do not have an ID No. I was told to go to a physical MTN store in Randburg and again I was told that there is nothing I can do, which makes no sense to me. My foreign national status was not an issue when I gave MTN business by purchasing the phone or the sim or giving my money but it is a problem when I am trying to sort out a problem I did not cause so that I can claim from insurance. I am beyond disgusted and shocked at the xenophobia that a corporate could display.

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Replies (2)

MTN South Africa's replyOfficial

10 Mar 2018, 22:47

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Please send your affidavit and ID copy to the prepaid department for assistance, please use email address ***

Kind Regards,

MTN

MTN South Africa's reply10 Mar 2018, 22:47

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Please send your affidavit and ID copy to the prepaid department for assistance, please use email address ***

Kind Regards,

MTN

Rukudzo T's updateReviewer Update

12 Mar 2018, 08:16

But I do not have an ID copy. I only have a certified copy of my passport because like I said in the initial complaint, I am a foreign national. Will my passport be enough?

Rukudzo T's update12 Mar 2018, 08:16

Reviewer Update

But I do not have an ID copy. I only have a certified copy of my passport because like I said in the initial complaint, I am a foreign national. Will my passport be enough?