ITC Reference complaint.

I called MTN to blacklist my ****** device on monday, 03/03/2020. I was assisted by a consultant however they did not issue me with a ITC refence number so I can use it for my insurance. I have been calling for a number of times today they have not assisted me, I asked to speak to a supervisor or manager the, superoir did not assist not tried to get a hold of me.' the only other option is going to log a claim at the OMBUDSMAN. never doing business with MTN again.