ITC NUMBER DEBACLE

<p>On Friday 30th September my husband was ****** of his cell phone at gun point. As traumatic as this experience was, it has been even more tramatising trying to obtain an ITC number from MTN. On Friday after being cut off three times, I finally managed to suspend the handset using the voice automated method. A blacklist form was then sent to me. I filled it in and mailed it to ********** on the morning of the 1st October. Receiving no response, I then visited your Mall of the South store on Sunday 2nd October, where a lovely consultant called Lucky tried in vain to contact customer service. I left the store and came back a few hours later to see if he'd made any progress. He told me the first time he got through they told him they don't do ITC numbers on the weekend. The second time he got through he was told their systems were down. I called him this morning, Monday 3rd October and he has STILL not managed to get me an ITC number. I cannot fill out a police report without it, which in turn affects my insurance claim. Come on MTN, get your act together!</p>