1 reviews | Active since Apr 2017
ITC NOT UPDATED
i complained about my ITC not updated on this same platform on the 18 June 2018, and Alice van der Merwe confirmed it would be updated in 20 working days. Today i checked with Transunion and Experian and with Experian its still not updated. I asked her to confirm to me in writing and my request fell on deaf ears. could i please have something in writing to forward to Experian.
Dear Eugene,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Eugene,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,