EM
Eugene M
1 reviews | Active since Apr 2017
18 Jun 2018, 12:59
ITC not updated
Years ago, i made a noise to close my account as i wished not to carry on with the contract when it expired, and you didn't. Later on i was told by MTN that i didn't make enough noise to have it closed. 8 years later of non-communication between myself and MTN, today i see the account is still open against my ITC , therefore, based on Prescription Act, 68 of 1969, please update my ITC accordingly and confirm account closed. i Spoke to Nonhlanhla Zwane whom confirmed with her superior Yvonne Papi that MTN cannot assist me. Resolve this mess asap and issue me with an official letter confirming resolution and that my ITC is updated.
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MTN South Africa's replyOfficial
18 Jun 2018, 14:55Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the legal department to close the account.
We have requested as well that the request should be send to the ITC outsource company to clear your namd from the ITC list, this can take up to 20 working days to be resolved.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply18 Jun 2018, 14:55
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the legal department to close the account.
We have requested as well that the request should be send to the ITC outsource company to clear your namd from the ITC list, this can take up to 20 working days to be resolved.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
EM
Eugene M's updateReviewer Update
18 Jun 2018, 15:11Thank you, however could i please have this in writing to my mail address please, ***
EM
Eugene M's update18 Jun 2018, 15:11
Reviewer Update
Thank you, however could i please have this in writing to my mail address please, ***