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Portia M
1 reviews | Active since Feb 2017
20 Feb 2018, 12:06
ITC
I requested my name to clear and was promised that its gonna be done 3 weeks ago as they had to prepare journals ,today i requested itc report and nothing has been done
********** promised me not to worry everything will be sorted,Cell c and Vodacom sent me a letter confirming that everything has been updated on ITC but MTN is failing to do so ,this is the 4th time am writing on hellopeter
Can the Legal Manager intervene
Thank you
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MTN South Africa's replyOfficial
20 Feb 2018, 12:23Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the ***** investigation was finalized.
Please note that your ***** case has been resolved as per REQ:*** with the below feedback.
- ********** ACCOUNT OPENED
- USING FALSE DOCUMENTS
- CLIENT WAS A VICTIM OF IMPERSONATION
- LINES DEACTIVATED&JOURNAL REQUESTED
The journal for R710.67 has been added to the account for the balance outstanding the account balance is now cleared.
Kindly note that the account status is updated.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply20 Feb 2018, 12:23
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the ***** investigation was finalized.
Please note that your ***** case has been resolved as per REQ:*** with the below feedback.
- ********** ACCOUNT OPENED
- USING FALSE DOCUMENTS
- CLIENT WAS A VICTIM OF IMPERSONATION
- LINES DEACTIVATED&JOURNAL REQUESTED
The journal for R710.67 has been added to the account for the balance outstanding the account balance is now cleared.
Kindly note that the account status is updated.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,