It WONT be EASIER to UPGRADE using our CALL YOU service!!!!!!

After getting hundreds of calls from MTN to upgrade my contract, I finally had the need to upgrade and got a call from an agent the next day so I said let me go with this and make it easier. Easy order over the phone, easy booking to deliver to me within 3 - 5 business days.....YEAH RIGHT. I waited 2 days for the courier company to call to even make arrangements. And then they don't follow up on their deliveries or check how your upgrade has gone! It is impossible to get a hold of someone that can help and the last I was told is they can help me when I receive my phone only....