It takes two weeks to respond to service complaint

I reported that MTN had cut my cell phone account off for no reason that they could explain to HelloPeter on 1 May. I finally get a response from them on HelloPeter on 17 May to say that they see the services were reconnected. Really!!! I spend 2 days of the long weekend (1 May and 2 May) standing in the Northgate service centre for 1.5 hours each time to sort out the lack of connection MYSELF. No answer at the call centre and emails remain unanswered. Disgusting lack of service - the consultants had NO idea why I was not connected. Today I see my Ipad account is suspended - I assume my cell will once again be disconnected in the next day or two as this seems to be the new pattern for MTN connectivity if you are ex-NashuaMobile. I will be investigating CellC's new offer to buy you out of the contract you hold with a service provider who has forgotten what service means.