It takes more than a week at MTN to get your SIM SWOP activated!!!

This is just a nightmare, second time in a row that I try and do a sim swop and nothing ever goes smoothly, mostly with MTNs around Cape Town. Last time it was MTN Canal Walk, this time its all the MTNs around Cape Town CBD, if they are not offline, there are just other million errors happening on the system, its been exactly a week since I went to Golden Acres mall located in the CBD of Cape Town to simply do a Sim swop, I paid the required fee, left the shop hoping I'd be sorted in 24 - 48 hours as promised, I have been walking to this store for the past two days and I'm being send from pillar to post regarding system issues, that they do not have control or access to back-end functionality and therefore I must just wait!! This is extremely pathetic from MTN. I am stuck in a contract, if it wasn't of this, I would have ported my number to any other networks that deserves me as a client.