It takes 5 months, but with the right person it gets done!

As a owner of a SME, I really dont have that much spare time to sit in the MTN stores to get my upgrades and new contracts. I started this process in June, dealing with in store staff; who where not that knowledgeable in their own products and services, then moved on to a call centre provider. This was to no prevail, as the call centre person sent me generic spread sheets what I couldn't make head or tail of. I asked Theodorah to explain this to me, and was answered "Sir that's what we have" . I had to then ask contact's who new of people with in MTN, to help me get my upgrade, two days later I received a call from Ronsley Jacobs at MTN SME. From here in it was painless, pleasant and efficient. I couldn't believe it took 2 days to do what I have been trying to do since June 2017. Ronsley needs to be praised for his knowledge of product and services, his friendly manner and most of all, ability to explain the jargon to people like me who are not offay with the spread sheets and (what I call death by spread sheet) documents. Thank you Ronsley!