AL
Albert L

1 reviews | Active since Dec 2013

04 Dec 2020, 17:52

It seems that MTN Still does not want more business from me,

I don't know why I do this to myself, Singed up for two additional data sim only contracts, Went to the morning side branch and after an hour my orders were loaded. Got a call a week later that they are approved and to collect the cards. All Good so far.

First visit to collect the cards I am told that the consultant is not in that helped me and I can only collect the cards from him.

Second visit their systems have apparently been upgraded and my orders are on the new system and they canty help me after waiting 2 hours for the system to come back.

Third visit, the consultant is again not there insist on speaking to a manager, they phone him and with him helping them over the phone and them logging in as him they finally give me my new cards,. I am informed that he will e-mail me the invoice etc.

Get home and insert the cards and they are not activated. After waiting a few days for the e-mail i give up and phone the callcenter after holding for an hour I am told they are not able to assist me and I need to return to the Morningside branch.

Return to the store once again and I am told that the consultant is not in that helped me and I can only collect the cards from him. They try to contact him again to help remotely but he is not answering his phone.

So one month later I still don't have the new cards working, going to go with other provider and cancel all my contracts when they come up for renewal.

0
Replies (0)