PS
Phumelele S
1 reviews | Active since Dec 2012
27 Oct 2015, 16:55
It's now 9 days since I asked for the cancellation
My contract expired on the 17th of October and I called in on the 18th for the contract to be cancelled and my number to be migrated to prepaid and it has still not happened. My contract was initially with Nashua mobile and they unfortunately closed down and migrated me to MTN and that was the reason why I never had a contract directly with them because of their pathetic service that they give to their clients. I am so irate right now because I cannot deal with unprofessional people who have no sense of urgency and very bad attitude.<br> <br> I need my number to be migrated to pre-paid and the contract cancelled ASAP as I don't want anythi to do with MTN
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MTN South Africa's replyOfficial
29 Oct 2015, 22:20Hello phumelele@1,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply29 Oct 2015, 22:20
Official
Hello phumelele@1,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike