MB
Michelle B
1 reviews | Active since Mar 2015
03 Mar 2015, 19:32
It's been 4 weeks and still no upgrade
I made an application about a month ago for an upgrade through the business centre. Was told by Lungi it would take 5-7 days. It's been 4 weeks now and nothing. When I call they say it's been escalated and they are waiting for the credit limit to be increased. And no commitment of how long this will actually take. This is unacceptable.
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Replies (1)
MTN South Africa's replyOfficial
10 Mar 2015, 12:51Hello michy1978,
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the upgrade was successfully completed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the upgrade was successfully completed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply10 Mar 2015, 12:51
Official
Hello michy1978,
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the upgrade was successfully completed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the upgrade was successfully completed.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***