It's 12:19am and im not happy
<p>So I just purchased the night express 250mb for R10. supposedly kicks in from midnight to 6am right? Nopppe! I checked my balance and it shows no data available . I checked my detailed balances (coz really? just show me the detailed balances one time) and it shows I have the 250mb plus 2.64gb valid until December. So what's the issue? the data is there and paid for why can't I use it? I'm just so tired of mtn. I buy 1gb at a hefty R160 and it's gone in less than a week coz I leave my data on and sleep. Really? Am I magically surfing the net from dreamland? mtn is a total *******. I've been a loyal customer for years and now I gotta deal with being ****** by my service provider. ya its after midnight im tired and ****ed off. mtn get your act together!</p>
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced
Kindly be advised that your usage was validated and as per system record transactions are as below for the 250MB night express loaded.
2016-11-08 23:35:36.0 loaded
2016-11-09 00:03:52.0 connection
2016-11-09 00:12:53.0 connection
2016-11-09 01:49:07.0 connection
2016-11-09 06:06:05.0 expiry
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced
Kindly be advised that your usage was validated and as per system record transactions are as below for the 250MB night express loaded.
2016-11-08 23:35:36.0 loaded
2016-11-09 00:03:52.0 connection
2016-11-09 00:12:53.0 connection
2016-11-09 01:49:07.0 connection
2016-11-09 06:06:05.0 expiry
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***