PK
Precious K
1 reviews | Active since Feb 2012
10 Mar 2016, 15:11
It is ridiculous!!!
I have sent the Insurance Department various communication from last year, updating my insurance details, up until today, I have received no confirmation that my Insurance has been updated accordingly.<br> <br> I now am stuck in a situation where my phone is damaged, and I have tried to get in touch with them only to hold for 20 minutes. <br> <br> I don't understand why it is so difficult to confirm my insurance details were correctly updated so that I can send my phone in for repairs or acquire a new handset, as this money is being taken from my account every month. It ridiculous service.
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Replies (1)
MTN South Africa's replyOfficial
13 Mar 2016, 19:29Hello vuyi2009,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply13 Mar 2016, 19:29
Official
Hello vuyi2009,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***