1 reviews | Active since Apr 2015
it is official. MTN service is USELESS!!!
After returning my phone for a repair and receiving it back not yet fixed and sending it back on the same day again and today 10 weeks later i have not received my phone back. I received a call yesterday that there is a delay and i will be without my phone for even longer i am convinced that MTN is useless. What should have been a four week fix is turning in to a nightmare. I have been paying for data services that i can not use and that seems fine to MTN because they still receive payments every month. To top it all off after the call yesterday from the store i asked to speak to the store manager, she was not available and the agent assured me that she would return my call regarding my phone, surprise surprise no one has called me!<br> <br> This is imho unacceptable and i cant believe that this is what MTN thinks is good customer service. Maybe this message will help. But then i remember that the last time left a message on this forum it also took a couple of days before someone rep****.<br> <br> Again MTN are you serious , is this your best!!!!
Thank you for your post,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Please note that due to the strike action at MTN, some operational departments are impacted, unfortunately the repair centres have been dierectly impacted. We therefore cannot confirm when the device will be dispatched.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Please note that due to the strike action at MTN, some operational departments are impacted, unfortunately the repair centres have been dierectly impacted. We therefore cannot confirm when the device will be dispatched.
We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***