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gerhard N
1 reviews | Active since May 2011
20 Jan 2016, 14:03
It is not possible to speak to a person at MTN
Sometimes when I want to call there is female voice that say \you have insufficient airtime to make a call please load airtime". I have plenty of airtime. some time later everything is fine again.<br> To resolve this issue I phone 173. My problems is not addressed by the Menu options. There is no option to speak to an actual person. According to MTN I should:<br> Dial 173"
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Replies (1)
MTN South Africa's replyOfficial
21 Jan 2016, 08:29Hello 0gerhard0,
Thank you for your post.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that your cell phone number has been escalated to the supervisor for assistance so that you are able to call 173. If you're making a call and it says that you have insufficient airtime to make a call , kindly turn off the back ground applications under data usage and reboot your handset this should clear that error message and allow you to make a call.
Kind Rehgards
Nompumelelo
REQ:***
Thank you for your post.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that your cell phone number has been escalated to the supervisor for assistance so that you are able to call 173. If you're making a call and it says that you have insufficient airtime to make a call , kindly turn off the back ground applications under data usage and reboot your handset this should clear that error message and allow you to make a call.
Kind Rehgards
Nompumelelo
REQ:***
MTN South Africa's reply21 Jan 2016, 08:29
Official
Hello 0gerhard0,
Thank you for your post.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that your cell phone number has been escalated to the supervisor for assistance so that you are able to call 173. If you're making a call and it says that you have insufficient airtime to make a call , kindly turn off the back ground applications under data usage and reboot your handset this should clear that error message and allow you to make a call.
Kind Rehgards
Nompumelelo
REQ:***
Thank you for your post.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that your cell phone number has been escalated to the supervisor for assistance so that you are able to call 173. If you're making a call and it says that you have insufficient airtime to make a call , kindly turn off the back ground applications under data usage and reboot your handset this should clear that error message and allow you to make a call.
Kind Rehgards
Nompumelelo
REQ:***