WS
Walrie S
1 reviews | Active since Nov 2010
19 Sept 2015, 09:07
It is impossible to sort out contract problems
We upgraded my daughters phone and it has been a complete disaster since with both our contracts. She is supposed to get 100 min airtime, 100 sms and 500 m data but only received 100 min airtime. After standing in line for 50 min they promised that it will be sorted out. All that happened was that I got all her airtime, sms and data on my phone, We again stood in line and sat with someone that promised that customer services will contact us to sort this out. It is now a week later and still no feedback or resolution to this mess.<br> Is this the service to be expected from MTN?
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MTN South Africa's replyOfficial
21 Sept 2015, 09:11Hello Aloe GH,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised as per the system information cell number *** should get 100 minutes, 200 SMS and 300MB. We have rectified the package. We have placed a usage limit on this line. once the 100 minutes and data has been used up the account will not be billed, data and airtime can be loaded on this line.
The account will be credited with R109.98. Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised as per the system information cell number *** should get 100 minutes, 200 SMS and 300MB. We have rectified the package. We have placed a usage limit on this line. once the 100 minutes and data has been used up the account will not be billed, data and airtime can be loaded on this line.
The account will be credited with R109.98. Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply21 Sept 2015, 09:11
Official
Hello Aloe GH,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised as per the system information cell number *** should get 100 minutes, 200 SMS and 300MB. We have rectified the package. We have placed a usage limit on this line. once the 100 minutes and data has been used up the account will not be billed, data and airtime can be loaded on this line.
The account will be credited with R109.98. Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised as per the system information cell number *** should get 100 minutes, 200 SMS and 300MB. We have rectified the package. We have placed a usage limit on this line. once the 100 minutes and data has been used up the account will not be billed, data and airtime can be loaded on this line.
The account will be credited with R109.98. Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,