It is impossible to contact you

I received my 'bill' from MTN a while ago, but the site is down so I can not view it. I then received an sms to say that I would be cut off if I didnt pay. I still couldnt see what the outstanding amount was as the site was still down.<br> <br> I have also been trying to view my statement online through some portal I registered for, but the login portal does not work. I have tried with my password and the temporary one that I have just acquited. It allows me to fill in the details, but he 'login' button does not respond.<br> <br> I have now spent more than 30 minutes on hold on the 808 help line without my call ever getting answered...<br> <br> I have had to pay an amount without ever seeing my statement. I have checked my outstanding balance, for next month, and it seems WAY too high considering I still have data and rand value that has rolled over from my previous contract, but there doesnt seem to be any way that I can view or query this as everything is either down or does not work. <br> <br> I was seriously considering leaving MTN after over 15 years and stayed for pure convenience, but feel that I have made a huge error in judgement...<br>