JP
Jacques P
1 reviews | Active since Apr 2015
15 Jul 2015, 13:10
IT IS IMPOSSIBLE TO CONTACT MTN
My son was ****** at gunpoint and his iphone was taken I am trying to get a report of numbers dialled from his phone. MTN local tells me SAPD has to request a report. SAPD tells me MTN can provide the records of dialled numbers. Now I try to call 808 - no answer and the line goes dead every time I hold on for hours PLEASE ASSIST US TO COMBAT CRIME AND ANSER YOUR PHONES !!!
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MTN South Africa's replyOfficial
03 Aug 2015, 14:30Hello jacquesdp1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the statement for the month of July has not yet been finalised. Please contact our offices after the 11th August to request a copy of the itemised billing so that you can view the numbers dialled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the statement for the month of July has not yet been finalised. Please contact our offices after the 11th August to request a copy of the itemised billing so that you can view the numbers dialled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply03 Aug 2015, 14:30
Official
Hello jacquesdp1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the statement for the month of July has not yet been finalised. Please contact our offices after the 11th August to request a copy of the itemised billing so that you can view the numbers dialled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the statement for the month of July has not yet been finalised. Please contact our offices after the 11th August to request a copy of the itemised billing so that you can view the numbers dialled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***