NP
Nthaby P

1 reviews | Active since Aug 2021

03 Jul 2024, 12:39

It honestly does not deserve any star.

It honestly does not deserve any star.

I paid my account on the 21st of June and on the 27th my services were cut off, was told reason being of non-payment. I provided all evidence to show that I paid, then it was reconnected. On the 01st of July, it was cut off citing same reason as on the 24th, I provided evidence again, even went as far as contacting pay@ for payment proof as MTN was saying they never received my funds, they said they will escalate to the "relevant department" so today(03 July) making a follow up was told eventually the money has been allocated to my account but will have to wait 24-48 hours for the "relevant department" to reconnect my services. I am falling to understand why it will take so long for reconnecting I asked why and was given "we apologize for the delay and any inconvenience incurred.

This all is such a huge inconvenience on my side, especially with schools closed kids are bored at home to MTN flop

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