It has not been rectified

Good afternoon Alice from MTN. Thank you for your feedback but the problem has not been rectified as per your communication to Hello Peter. I am still not able to use my phone as per ***. It has been cut off from data and/or whats up services as from Monday. Once again I reported it to your service department but still it is cut off. I am willing to pay for the service as per your communication as long as the line is rectified. Can you please do as per your communication and take all limits off this number in order to honour your reply to Hello Peter as presently it is a huge lie. Thank you