It gets worse!!!

<p>2 weeks ago i got the response below to my review and i have followed up twice but no one has come back to me. What will it take for MTN to start realising that they are the big brand that they are because of their customers???</p> <p> </p> <p>Official business reply:<br />Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.</p> <p>Please note that an escalation has been sent to our Pre - paid Division to assist in confirming process of blacklisting and to initiate once contact is made and explained. A call back will be done on Monday to advise further.</p> <p>We sincerely hope that this is in order and hope that we are able to restore your faith in us.</p> <p> </p> <p>Kind regards</p> <p>Kevin</p>