It does get worse, MTN is the worst!

I had my contract with MTN for about three years, when I decided to get a router in October 2019... WORST MISTAKE OF MY LIFE!!!! From the very first month there were issues with billing, I took the contract from the Woodmead store that was run by Mantsadi Morule at the time and she is an extremely efficient lady. Once December came and I my billing was still very wrong I decided to retract the contract, which took the billing departmart 3 weeks instead of the 4 working days they initially stipulated. Come January 2020, Mantsadi is no longer managing the store but now a very slow Lesego Setlhare and when I say slow... I mean doesn't follow up, doesnt know the difference between I will get back to you and never getting back to you. To date my contract has not been cancelled and MTN has not refunded my R1300. Any efforts in trying to escalate this issue with very slow Lesego has been fruitless, her name is Paulinah Matlhatsi and I have no correspondence from her even thought I have over 30 emails following up. ALong the way, Nokukhanya Motiang from retentions came along once a CPA was logged and she has tried to ensure there is 'action' taken from Lesego's end but it has been fruitless. All I really want is my money as I have ensured I will not spend a single cent on the network and ported my active SIM to Vodacom. Trash, trash, trash service!