Isurance

I cannot recall how long it is going on for now, but the initial conversation was end November/December 2018, and the issue has still not been addressed. consultants just do not care. they pass you from one to another. they provide incrrect contact details, and who suffers and expereince frustration and loss of money? not them, as nothing happens to them. I have been trying to find out why they are deducting insurance on my mobile handset, as I explicity stated on the forms duly signed by MTN rep and myself NO INSURANCE!!