iStore Eastgate/MTN

On Monday 14 May 2018 I went to iStore Eastgate to get a a contrct phone with MTN. The package I selected was the iPhone 7 32GB on a MTN Made for Me M Top up package with a 1GB data booster. I was assisted by Koena. She did inform me that it could take up to 24 hours to get approval for a new contract which isn’t a problem at all. I did inform her that I will be leaving to go to Lephalale the next day and if I could get my phone it would be great.

On Tuesday 15 May 2018 at 11:25 Koena phone me to inform me that I have been cleared to get the phone. I informed her that I have already left for Lephalale and will come and get my phone on Thursday 24 May 2018.

On 24 May 2018 I arrived at Eastgate shopping centre at 15:35. I went into the iStore and spoke to Koena and she informed me that there is an issue when she loads the deal code. She said that when she loads the deal code it comes up as a iPhone 7 32GB on a MTN Made for Me L Top up package. She said she will phone someone at MTN to sort it out. Two hours later I was still standing in the iStore and nothing has happened. No response form MTN whatsoever. After being there for 2 hours Koena said that she will sort out everything and phone me the very next day (Friday 25 May 2018) to let me know that I can come and pick up my phone. I had NO feedback form Koena on Friday 25 May 2018.

On Saturday 26 May 2018 I went back to Eastgate to go and find out whether I can get my phone. On arrival Koena said that it was still not sorted out. I asked her what the holdup was and she said that if she loads the deal code it still comes up as a Made for Me L package. She said that she has email evidence from MTN that shows that it has been sorted out. I confronted Koena why she didn’t call me on Friday but she had no response. She said that maybe I should that a normal Made for Me M package and not the top up package. WHY SHOULD I CHANGE?? WHY CAN iSTORE AND MTN NOT SORT THE ISSUE OUT??

On Saturday 26 May 2018 at 18:14 Koena phoned me and said to me that it is still not sorted. I was very unhappy about it and made It very clear to Koena. I also informed her that I will be coming to the iStore on Sunday before I have to go back to Lephalale to come and pick up my phone.

On Sunday 27 May 2018 at 08:57 I received a call from the iStore but I was not able to answer the call. Just after 12:00 on Sunday afternoon I was at the iStore. I asked to see Koena. She said to me that she tried to call me but I didn’t answer. I explained to her why I couldn’t answer. She said to me that it still has not been sorted out. I said nothing to her. I just turned around and walked out of the iStore. She made no attempt to stop and explain to me. It is as if she does not care.

CAN iSTORE AND MTN NOT SORT THIS ISSUE OUT?????!!!!!!

I HAVE SPENT A LOT OF TIME, PETROL MONEY AND PARKING TO GO AND GET A PHONE AND AT THIS POINT I STILL DO NOT HAVE A PHONE!!!

I CANNOT BELIEVE THAT IT HAS BEEN 2 WEEKS AND IT HAS STILL NOT BEEN SORTED OUT!!!!

THIS IS ABSOLUTELY RIDICULOUS!!!

HOW LONG SHOULD I WAIT FOR THIS TO BE SORTED???????????