Issuing of a new contract phone **********ly

On the 2nd of January I went to MTN branch maponya mall to buy a contract phone, my aplication was approved, day later i went to shop to pick up the phone i found out they do not have stock, i cancelled my application. I bought a phone with another outlet, am happy and i have the phone with me. On the 25th of January aroung 16:15PM I received a message that my application was sent to verting and 10 minutes later i get another message that says my application was apporved, I had no idea of this new application and niether did I authorize it.<br> <br> I contacted MTN tel no 808 who told me to lodge *****. i went to the MTN outlet after investigation and i was told they were following up on disproved and cancelled application and recapturing them, i asked why they did not call me after 23 days they said they meant to it ws a mistake. the system clearly shows that i have a new phone but they capyured a new application anyway I happened to know the owner of the of the MTN outlet who did ***** and she advised me to lodge a ***** which i did. the manager called me on that day and said i must send him am email regarding the *****. Case was investigated by MTN, no ***** done perpetrator wins.