Issues with the cancelation of my contract.

From: Dorothy Molotwane <***> Sent: Wednesday, 03 February 2021 19:17 To: *** <***> Cc: *** <***> Subject: Re: Your account number: *******4230 [#***] Good day

I'm still receiving threatening messages from MTN about my account not being paid

on the 19th January, a lady from the termination department called me finally, and she finalized my cancellation and she even stated that it does show on the system that I did request to cancel my contract on the 30th November 2020 since it ended on the 29th of November 2020 but the person who was doing the cancelation did not finalized it that is why I was still being billed, and she finalized the cancellation and I did get an SMS confirming that , REF: ***.

Now I received an SMS today , saying if I don't pay, I will be reported to credit bureau, please be my guest and only God knows the outcome of that..............

I had 2 contracts with MTN and have asked many times to pay the other one since they are sorting out the issues of *** one, but I was told that they are linked even if I pay it, they won't open it. So please clarify that with me..............

I will say this again, I will not pay for a contract that I have cancel, get that one clear

The only contract I will pay is the *** number only, since my contract has not ended yet.

Kind regards

Dorothy

From: Customer Care <***> Sent: Wednesday, 05 May 2021 15:20 To: Dorothy Molotwane <***> Subject: Re: Your account number: *******4230 [#***] Good day Dorothy,

We apologize for the delayed response.

Please be advised we have escalated the matter to complaints team for speedy resolution. The manager will revert back to you once the investigation is done.

Kind Regards, Palesa Mabona MTN SA

Reference Number: ***

--Original Message-- From: *** Date: 05/04/2021 09:56 AM To: *** Cc: *** Subject: Re: Your account number: *******4230 [#***]

Good Morning

Can someone please explain to me what the issue is in fixing this please...............

Because i keep getting these threatening messages from MTN , God help us all, if i can fine my name at the credit bureau......... From: Dorothy Molotwane <***> Sent: Thursday, 29 April 2021 11:46 To: *** <***> Subject: Re: Your account number: *******4230 [#***] Good day

I'm still waiting

Regards From: Customer Care <***> Sent: Monday, 12 April 2021 09:13 To: Dorothy Molotwane <***> Subject: Re: Your account number: *******4230 [#***] Good day Dorothy,

Thank you for your email.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.

Kindly note we have reescalated your query to retentions department for assistance, you may also contact them telephonically by dialing 135 option 3 or direct your email to ***.

We trust you find the above in order.

Kind Regards, Thato Luka MTN SA

Reference Number: *** Customer Care <***> Mon 2021/07/05 09:39 Good day Dorothy,

Thank you for your request.

We apologise for the inconvenience and delays caused.

Please note that the account has legal status on it as it has been handed over, please email the legal department on *** for further assistance.

Kind Regards, Boipelo Phiri MTN SA

Reference Number: ***

--Original Message-- From: *** Date: 07/02/2021 02:02 PM To: *** Cc: *** Subject: Re: Your account number: *******4230 [#***]

Good day

How long will these take you to resolve this matter, i have being patiently waiting and i had nothing form you, all i get different people asking me to send pin, ID NO....so that i can be helped.