AE
Abdul-Aziz Elloker
1 reviews | Active since May 2015
07 Mar 2019, 18:37
Issues with regards to call barring
Recently i made contact with the MTN South Africa call centre. My calls were barred and after four frustrating calls, the issue was not resolved. The last agent i spoke to said that it'll take 24 hours to resolve the issue but no resolutions!
Each agent requested that i do something different.
I am battling, cannot make calls. I really need this service.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Mar 2019, 10:52 Good day Abdul Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. As per our telephone conversation, you have advised that the sim card is now working. You can make and receive calls. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply08 Mar 2019, 10:52
Official
Good day Abdul Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. As per our telephone conversation, you have advised that the sim card is now working. You can make and receive calls. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,