DM
Dumisani M
1 reviews | Active since Oct 2013
21 May 2015, 11:41
issues with my contract
I recently upgraded my to a new handset and new package, to day just received my 1st minutes but the thing is I only got the minutes no data and no sms, the package I took was 100min , 200sms, 300mb of data but didn't get all of that and now you can't even called the cause their voice prompt say they have closed the call center and now I don't know who to talk to or contact! Please help out,
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 May 2015, 11:37Hello Nkuh,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and see that the data bundle and SMS bundle was activated on the 25th of May 2015. A credit of R135.01 was approved and will be allocated to the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and see that the data bundle and SMS bundle was activated on the 25th of May 2015. A credit of R135.01 was approved and will be allocated to the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply28 May 2015, 11:37
Official
Hello Nkuh,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and see that the data bundle and SMS bundle was activated on the 25th of May 2015. A credit of R135.01 was approved and will be allocated to the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and see that the data bundle and SMS bundle was activated on the 25th of May 2015. A credit of R135.01 was approved and will be allocated to the account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,