Issues with MTN Data Deals

Dear Reader I am desperately seeking help and assistance with an issue I have with MTN 1. On 11 December 2019 we went to the MTN Store in the Shelley Centre, Shelley Beach to obtain a contract for Mi-Fi LTE Router and sim cards on contract 2. We obtain two contracts on MTN special which was for 80GB @ month of which 40GB is day time and 40GB is night time (From 00:00 to 05:00) The cell numbers for the two sim cards are *** and *** 3. Within 2 weeks I saw that the night time data does not decrease as per the signed contract and I went back to MTN to try and sort this problem out. I was told to wait until end of Jan 2020, whereby the contracts will then have a full month data, and that should sort the issue out. I kept an eye on it just to find that still no data is taken from the night time data but from the day time data 4. I contacted MTN via cell phone and I was told that a fault ticket, ***, had been opened and that explanation can be expected in 7 working days. This was on 16 Feb 2020 5. To date, I received zero explanation and no one contacted me iro this issue. 6. On 27 Feb 2020. I went back to MTN Shelley Centre to try and get some answers. I was told that the fault ticket was still “open” and that a request will be send to MTN head office 7. I have since started a daily schedule to see where and how much data are going off. Then I noticed that only 30GB of the contract value is available per month and 10GB is only available on Night Express. This is not according to the contract we signed with MTN. Furthermore, iro the night time I spent on the internet, nothing is going off the night data but my day time data gets used.

I am now a pensioner and cannot afford errors of this nature. I had been a MTN user since cell phones was introduce in South Africa. I really thing that this matter should receive urgent assistance and attention I am looking forward to your correspondence

J G Geringer 03/03/20210