1 reviews | Active since Sept 2014
ISSUES NOT RESOLVED AFTER SEVERAL COMPLAINTS
There is an error on my account that I have been complaining about since 26 March 2018 that has still not been resolved. They have allocated the incorrect payment on my account, so I keep receiving messages that my account is overdue and my phone has been cut off several times. I have complained in branches and also called customer care, still no luck. I am also not able to make international calls (which I have also complained about), still not sorted out.
I AM SICK AND TIRED OF MTN!!!!!!
Good day Jackie
Thank you for your post.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
I have emailed you directly for a faster response time.
Warm Regards
Roanne Juggannadh
Complaints Management team
Best regards,
Good day Jackie
Thank you for your post.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
I have emailed you directly for a faster response time.
Warm Regards
Roanne Juggannadh
Complaints Management team
Best regards,